Casino / Sports
At crazy999, your personal data stays under your control. This policy explains what we collect when you access our lobby, how we use it to keep your account secure, and what choices you have — all subject to your local law and eligible regions in Bangladesh.
When you open an account with us, we collect the details you submit during registration — your name, contact information, and the payment method you use to fund your wallet. For members using Rocket or Bank Transfer, we record transaction references to match deposits to your account and to resolve any query you raise with our support team. We also collect device and session data: your browser type, IP address, and the pages you visit within the lobby. This helps us keep your session stable across mobile and desktop without asking you to log in again unnecessarily. Cookies carry your session token so the lobby remembers your last position. We do not sell your data to third parties. We retain account records for as long as your account remains active and for the period required under applicable law. If you close your account, we will tell you how long residual records are kept and why. Access and eligibility for our platform depends on your local law and the eligible regions we serve — if you are unsure whether access is permitted where you are, check with a local legal adviser before proceeding.
Transaction references from Rocket top-ups are stored against your account wallet to match incoming funds and support dispute queries.
Bank Transfer references are logged so our team can verify deposits and credit your account wallet without manual delays.
If you use bKash, we record the wallet number you submit — never your bKash PIN — solely to reconcile your account balance.
Session cookies keep your lobby state intact between taps. You can clear them in your browser settings; doing so will log you out.
This policy covers data processed directly by crazy999 when you use our platform in eligible regions. It does not extend to third-party services you reach from our pages, and it does not govern data held by your payment provider. Below is a clear breakdown of what falls inside and outside its scope.
Login events, session tokens, and authentication steps on crazy999 are covered. We log access attempts to detect unusual activity on your account.
Deposit and withdrawal records processed through our wallet are within scope. Payment provider records on their own systems are not — those are governed by your provider's own policy.
Pages you visit, lobby areas you open, and game sessions you start are within scope. We use this to improve navigation, not to profile you for external advertising.
Links to external sites, your Rocket or bKash app, and any service outside crazy999 are outside this policy. Review those services' own policies separately.
You have real, actionable choices over the data we hold. After logging in, your account dashboard shows the personal details on record — name, contact number, and linked payment references. If anything looks wrong, you can update it directly from the account settings page without contacting support. For data that cannot be self-edited — such as historical transaction records — you can raise a formal data query through our support channel and we will respond within the timeframe required by applicable law. If you want to understand exactly what we hold about you, send a request to our support team with your account username and the email address on file; we will provide a summary of your records. Eligibility to exercise these rights may depend on local regulations in Bangladesh and the eligible regions we serve.
Log in and open account settings to see the personal details and payment references currently stored against your account.
Update your name, mobile number, or contact email directly in account settings. Changes take effect immediately on your next login.
Contact our support team with your username and registered email if you want to request a copy of your records or flag an error we cannot self-resolve.
Send a closure request through support. We will confirm what residual data is retained after closure and the legal basis for keeping it.
If you have a question about how we handle your data, use any of the channels below. For account-specific queries, have your username and registered contact ready — it speeds up verification and means we can respond to the right record.
Open the chat icon from any page inside crazy999. Use this for quick questions about what data is stored or how to update your account details.
Send detailed data requests or formal queries by email. Include your account username and the nature of your request so we can route it to the right team.
The Help Centre inside your account dashboard covers common privacy questions — cookie settings, data correction steps, and how to read your transaction history.
Our platform uses standard encryption on data in transit between your device and crazy999. Account passwords are stored in hashed form — we do not hold your plain-text password and our support team will never ask for it. Cookies on the site serve two purposes: session continuity so the lobby stays open between taps, and analytics to understand how pages are used so we can improve navigation. You can manage cookie preferences from your browser settings. We review our data retention schedule to remove records that no longer serve a legal or operational purpose. Any change to this policy will be communicated through your account dashboard; the version and effective date are shown at the bottom of this page.
All data between your device and our servers travels over an encrypted connection. This applies whether you access the lobby on mobile or desktop.
Session cookies keep you logged in. Analytics cookies help us improve lobby navigation. Both can be cleared from your browser; clearing session cookies logs you out.
We keep account records while your account is active and for the period required by applicable law after closure. Records no longer needed are deleted on schedule.
When this policy changes, the updated version appears in your account dashboard with the effective date. Continued use of the platform after that date constitutes acceptance.
These are the questions our support team gets most often about data and privacy. If yours is not here, use the live chat or email channel listed above.
We collect the details you enter during registration — name, contact number, email address — and the payment references tied to your wallet transactions, such as Rocket or Bank Transfer IDs. Session and device data is also logged to keep your account secure.
We do not sell your data. We may share necessary details with payment processors to reconcile transactions, and with service providers who operate parts of our platform under confidentiality agreements. We do not share data for external advertising.
Log in and go to account settings. Your name, mobile number, and email address can be edited there directly. If a field is locked — which sometimes happens pending a verification step — contact support with your username and we will walk you through it.
We retain records for the period required under applicable law after account closure. When you request closure, our support team will confirm what is kept, for how long, and the legal reason for keeping it. Records with no ongoing legal basis are deleted on schedule.
Yes. Send a request to our support team with your account username and registered email. We will provide a summary of your records. Eligibility to make this request may depend on local regulations applicable in your region of Bangladesh.
Transaction references from Rocket and bKash are stored in your account wallet record to match deposits and resolve queries. We do not store your Rocket PIN, bKash PIN, or any authentication credential from your payment app — only the transaction reference we need to credit your account.